Terms & Conditions
Last Updated: 18/03/2025
1. Introduction
1.1 These Terms & Conditions ("Terms") govern the use of the RaffleX platform ("Platform") provided by GFNI LTD, trading as RaffleX ("we," "us," or "our"). GFNI LTD is registered at 54 Lisburn Road, Belfast, Northern Ireland, BT9 6AF. By creating an account or otherwise using the Platform, you ("you," "your," or "user") agree to these Terms.
1.2 We reserve the right to amend these Terms from time to time. Any changes will be posted on our website and will become effective immediately upon posting. Your continued use of the Platform after any change constitutes your acceptance of the new Terms.
2. About RaffleX
2.1 RaffleX (operated by GFNI LTD) provides software technology and related services to enable users to create and manage their own raffle websites ("Customer Sites"). We do not operate or promote the raffles ourselves, nor do we provide legal or compliance advice.
2.2 All Customer Sites using the RaffleX Platform must display the "Powered by RaffleX" logo, permanently visible in the bottom-left corner of their website.
2.3 We do not guarantee any specific results regarding your revenue, traffic, or success of your raffles. Our role is limited to providing the technological infrastructure to facilitate your online raffle process.
3. Eligibility and Use
3.1 You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use the Platform.
3.2 You are solely responsible for ensuring that your use of the Platform and any raffles you run comply with all applicable local laws and regulations, including any requirements for licensing or registration.
3.3 You agree not to use the Platform for any illegal, fraudulent, or unauthorized purpose and to comply with all laws and regulations applicable to your raffles and business operations.
4. Account Registration
4.1 To access the Platform, you must create an account. You agree that all information you provide during registration is accurate, current, and complete.
4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.
5. Raffle Management and Legal Compliance
5.1 Your Responsibility: You are responsible for all aspects of any raffles you create, promote, or operate using the Platform, including ensuring compliance with relevant laws, obtaining necessary licenses or permits, drafting terms for each raffle, and managing participant entries and prizes.
5.2 No Legal Advice: RaffleX does not provide legal advice, nor does it represent or warrant that your raffles comply with applicable laws. We strongly recommend consulting a qualified solicitor to ensure you meet all legal requirements.
6. Payments and Fees
6.1 Subscription Fees: Your use of the Platform may be subject to subscription fees or per-transaction fees, as detailed in your agreement with RaffleX.
6.2 Payment Processing: If you use a third-party payment processor (e.g., Cashflows) in connection with your raffles, you agree to comply with that processor’s terms and conditions. We are not responsible for payment-related issues, chargebacks, or disputes.
6.3 Refunds: Any refunds or disputes related to your raffles or ticket purchases are between you and your raffle participants.
7. Intellectual Property
7.1 RaffleX Ownership: All software, designs, logos (excluding your own logo), trademarks, and materials provided by RaffleX remain the exclusive property of GFNI LTD. You are granted a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose.
7.2 Powered by RaffleX Logo: All Customer Sites must display the "Powered by RaffleX" logo on the bottom-left corner at all times, as stated in Section 2.2.
7.3 Your Content: You retain all rights to the content (e.g., text, images) you provide in relation to your raffles, subject to a license allowing us to store, display, and distribute that content as necessary to operate the Platform.
8. Game Mode Responsibility
8.1 RaffleX provides various game modes to enhance user engagement, including slots, spin the wheel, scratch card and other interactive features. While these games are designed for fairness and accuracy, it is the responsibility of each raffle operator to ensure their terms and conditions clearly define winning outcomes.
8.2 Only results that explicitly state a win (e.g., "Congratulations! You have won") are considered valid. Visual alignments or symbols alone do not constitute a winning result unless explicitly stated within the game interface.
8.3 By using these game modes, operators acknowledge that it is their responsibility to communicate game rules and winning conditions to their users, ensuring alignment with their own terms and conditions. RaffleX is not liable for any misinterpretation of game outcomes or disputes arising from a lack of clarity in the operator’s terms.
9. Disclaimers and Limitation of Liability
9.1 No Warranty: The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. We do not warrant that your use of the Platform will be uninterrupted, error-free, or secure.
9.2 Compliance: We do not guarantee or assume responsibility for your compliance with any laws, regulations, or licensing requirements. You agree to use the Platform at your own risk.
9.3 Limitation of Liability: To the fullest extent permitted by law, GFNI LTD (including RaffleX) shall not be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or in connection with these Terms, your use of the Platform, or the operation of any raffles. Our total liability shall in no event exceed the amounts paid by you for the use of the Platform in the twelve (12) months preceding the event giving rise to the claim.
10. Termination
10.1 Termination by You: You may stop using the Platform at any time. If applicable, any prepaid fees may be non-refundable as outlined in your subscription agreement.
10.2 Termination by Us: We may terminate or suspend your access to the Platform immediately if you breach these Terms or if we suspect any fraudulent or unlawful activity. We will not be liable to you for compensation or damages due to termination.
11. Governing Law and Jurisdiction
11.1 These Terms shall be governed by and construed in accordance with the laws of Northern Ireland. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
12. Contact Us
12.1 If you have any questions or concerns regarding these Terms, please contact us at:
Email: [email protected]