STAGE:Rafflex.io Sign up
Features Pricing WordPress Migration Documentation Contact
Log in Register

Privacy Policy

  1. Introduction

1.1 RaffleX (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect information about users (“you,” “your”) who use our website and services (collectively, the “Platform”).

1.2 By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with these practices, please discontinue use of our Platform.

1.3 This Privacy Policy applies to personal data that we process in the course of providing the Platform to you. We act as a data controller for personal data that we process about our Platform users.

  1. The Data We Collect About You

2.1 Information You Provide to Us

  • Account Details: Name, email address, business name, contact information, and other details you provide when creating an account.
  • Payment Information: While we do not directly process credit/debit card details, we may collect information about your payment methods if necessary for account setup (e.g., for billing subscription fees).

2.2 Information Automatically Collected

  • Log Data: When you use our Platform, we automatically record certain information such as your IP address, browser type, referring/exit pages, and timestamps.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Platform.

2.3 Information from Third Parties

  • Payment Processors: We may receive limited information from payment processors (such as transaction IDs) when you make or receive payments via our Platform.
  • Service Providers: We may receive personal data from third-party services that integrate with our Platform.
  1. How We Use Your Personal Data

3.1 Provision of Services

We use your personal data primarily to provide and maintain our Platform, including user account management, customer support, and billing services.

3.2 Communication

We use your email address or other contact details to send you service-related notices, respond to inquiries, provide technical support, and inform you about updates to our Platform.

3.3 Analytics and Improvement

We may use analytical tools to evaluate how users interact with our Platform, so we can improve features, fix bugs, and develop new products or services.

3.4 Legal Obligations

We may process your personal data to comply with legal requirements, respond to lawful requests by public authorities, and protect our rights and property or the rights and property of others.

  1. Legal Basis for Processing

We only process your personal data where we have a lawful basis under applicable data protection laws (UK GDPR and Data Protection Act 2018). This may include:

Contractual Necessity: Processing to fulfill our contractual obligations to you (e.g., providing you access to our Platform).

Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services or preventing fraud, unless those interests are overridden by your rights.

Legal Obligation: Where processing is necessary for compliance with a legal or regulatory obligation.

  1. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your personal data with trusted third parties who perform functions on our behalf, such as payment processors, hosting providers, or analytics services. These providers are contractually bound to protect your data and use it only for the services we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of such changes and any choices you may have.

5.3 Legal Requirements

We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

  1. International Data Transfers

We primarily store and process data within the UK or the European Economic Area (EEA). However, if we or our service providers transfer your personal data outside the UK/EEA, we will ensure it is protected with appropriate safeguards in accordance with applicable data protection laws.

  1. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

  1. Your Data Protection Rights

Under the UK GDPR, you have certain rights regarding your personal data, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can ask us to restrict the processing of your data in certain cases.
  • Right to Data Portability: You can request your data be transferred to you or another controller.
  • Right to Object: You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [email protected].

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, personalize your experience, and help us understand how users interact with our Platform. You can set your browser to refuse or remove cookies, but this may affect your ability to use certain features of our Platform.

  1. Security

We take data security seriously and use appropriate technical and organizational measures to protect your personal data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

  1. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us so we can delete the information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website, with the “Last Updated” date at the bottom. Your continued use of our Platform after any changes constitute your acceptance of the new policy.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Galgorm Rd, Galgorm, United Kingdom

Last Updated: 26/02/2025